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Frequent Contributor

4 years ago

1Password Classic Extension for Chrome has stopped working - Update - Now it's OK

I use the licensed version of 1Password 7 on my Mac. My 1Password Classic Extension for Chrome has stopped working. I removed it from Chrome, downloaded and reinstalled it, and it is still not work...

macos

1P_Ben

1Password Team

3 years ago

Hi XIII

The issue is still open on our end, but I'm glad to hear it hasn't caused trouble for you in a while. 👍️

Ben

ref: dev/core/core#10342

Alvin_L_1P
1Password Team
3 years ago
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Hey @KeithB 👋

Are you able to unlock your Mac using Touch ID? If you're able to, I'd suggest resetting the 1Password 8 for Mac app to see if it helps resolve the issue. Please be sure that all your data is available at my.1Password.com (in a web browser) before you reset the app.

1Password Support - How to reset the 1Password app on a specific device

-Alvin
Former Member
3 years ago
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I can’t get Touch ID to work at all. It stays greyed out.
1P_Dave
Moderator
3 years ago
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@AMCarter3

That definitely doesn't sound right, you shouldn't be running into constant issues with Touch ID. The next time that the issue occurs please send an email to support+forum@1Password.com so that our support team can investigate further. 🙂

-Dave
Former Member
3 years ago
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Dave,

Suggestion... If this issue is fairly common among 1P users (it is for me), I suggest you add it to your list of common issues so people can see how to deal with it faster and easier... I seem to encounter routine issues these days with TouchID on one of more of my 3 M1 Macbook Airs. I don't get what's going on, but it's an issue the keeps occurring.
1P_Dave
Moderator
3 years ago
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@AMCarter3

Thank you for sharing, let me know if there's anything else that I can help you with. 🙂

-Dave
Former Member
3 years ago
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I fixed it by deleting the 1Password item in my Keychain file: "com.1password.core-biometric-unlock".

FYI... I've read many prior support requests here for this particular issue and have not seen anyone suggest this specific remedy. I did see a suggestion to delete the ENTIRE Keychain data file. That seemed excessive to me. I just deleted the 1Password biometric-unlock file in Keychain and Voila! TouchID and my Watch are working again to unlock 1P.
Former Member
3 years ago
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Dave,

My TouchID and Apple Watch settings in 1Password are grey'd out again. I followed your instructions carefully and they are still grey'd out. What's next?
1P_Dave
Moderator
3 years ago
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I'm happy to hear that everything is working again. 🙂

-Dave
Former Member
3 years ago
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Thanks, Dave! I think I found the source of this issue. Touch ID has not been working hardly at all for unlocking my computer for the couple of weeks. Same for opening anything with my Apple Watch. So, I finally called Apple Tech support. The person had me re-build my finger prints in Touch ID. After a couple of tries, it started working again. When I got your message, I did a full shut-down and restarted as you suggested and... voila! My 1Password Touch ID setting and Apple Watch setting are both working again. I tested both multiple times and did not have to do anything further with 1P settings.
1P_Dave
Moderator
3 years ago
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Hello @AMCarter3! 👋

I'm sorry that both Touch ID and Apple Watch unlock aren't working for 1Password on your Mac. Let's focus on Touch ID and then I can help you with Apple Watch unlock as well once the first issue is resolved. Can you please try the following steps in order:

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)

Open and unlock 1Password for Mac.

Choose Apple menu  > System Settings, then click Touch ID & Password.

Turn off all of the features, then turn all of them back on again.

Go back to 1Password and choose 1Password > Settings from the menu bar.

Click the Security icon, then turn on "Touch ID".

Lock 1Password by choosing 1Password > Lock from the menu bar.

Now try unlocking 1Password using Touch ID.

Let me know that result. 🙂

-Dave

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home","parent":{"__ref":"Category:category:discuss"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:cuxzj43862"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:discuss"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true}},"ForumTopicMessage:message:132962":{"__typename":"ForumTopicMessage","uid":132962,"subject":"\"New 1Password sign-in from Safari\" email EVERY time I start Safari","id":"message:132962","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:132962","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:17189"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:132962"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:132962"},"body@stripHtml({\"truncateLength\":200})":" To protect my privacy I use Cookie to automatically clear cookies when I quit Safari. \n\n However, with 1Password 8 this means I get a \"New 1Password sign-in from Safari\" email EVERY time I start Safa...","body@stringLength":"530","rawBody":"

To protect my privacy I use Cookie to automatically clear cookies when I quit Safari.

\n\n

However, with 1Password 8 this means I get a \"New 1Password sign-in from Safari\" email EVERY time I start Safari...

\n\n

This is SUPER annoying (in particular because I use Pushover to get a push notification for such email...) :cry:

\n\n

Please fix (it worked fine in 1Password 7).

\n","kudosSumWeight":0,"postTime":"2021-10-01T00:31:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:betas","text":"betas","time":"2025-01-30T03:12:59.019-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:132962_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1217},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

To protect my privacy I use Cookie to automatically clear cookies when I quit Safari.

\n\n

However, with 1Password 8 this means I get a \"New 1Password sign-in from Safari\" email EVERY time I start Safari...

\n\n

This is SUPER annoying (in particular because I use Pushover to get a push notification for such email...) :cry:

\n\n

Please fix (it worked fine in 1Password 7).

"},"Conversation:conversation:132962":{"__typename":"Conversation","id":"conversation:132962","solved":false,"topic":{"__ref":"ForumTopicMessage:message:132962"},"lastPostingActivityTime":"2022-07-25T06:25:48.000-07:00","lastPostTime":"2022-07-25T06:25:48.000-07:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:132962":{"__typename":"ModerationData","id":"moderation_data:132962","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:132962_1":{"__typename":"Revision","id":"revision:132962_1","lastEditTime":"2021-10-01T00:31:04.000-07:00"},"ForumReplyMessage:message:132977":{"__typename":"ForumReplyMessage","id":"message:132977","conversation":{"__ref":"Conversation:conversation:132962"},"author":{"__ref":"User:user:126"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:132962/message:132977","revisionNum":1,"uid":132977,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: \"New 1Password sign-in from Safari\" email EVERY time I start Safari","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:132977"},"parent":{"__ref":"ForumTopicMessage:message:132962"},"body":"

Hi XIII

\n\n

The issue is still open on our end, but I'm glad to hear it hasn't caused trouble for you in a while. 👍️

\n\n

Ben

\n\n

ref: dev/core/core#10342

","body@stringLength":"400","rawBody":"

\n\n

The issue is still open on our end, but I'm glad to hear it hasn't caused trouble for you in a while. 👍️

\n\n

Ben

\n\n

ref: dev/core/core#10342

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