New computer, my secret key must be reentered every time I log in. Why?

Hello @W1122prob,

Thanks for reaching out and sorry to hear that you are running in to an issue requiring you re-enter your Secret Key.

To confirm, is this happening while trying to sign in to your account through 1Password.com (or .ca/.eu)? If this is the case, are you perhaps checking the box that this is a public or shared computer? If it's a personal device not shared with others, trying signing in again leaving that box unchecked and let us know if that helped.

With regard to the 1Password desktop icon, can you confirm that 1Password 8 for Windows the desktop app is currently installed? If it is, you can open it by pressing the Windows key on your keyboard and selecting the 1Password from near the top of the list. Once opened, right-click the 1Password icon that appears in the taskbar and you can Pin to taskbar.

Regarding the "not syncing" message you are noticing this does sounds like you are experiencing this within the desktop app itself and we'd like to help by looking further in to this. Can you send a 1Password diagnostics report via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums.

If you could also include a link to this thread and your forum handle, this will help us to "connect the dots" when we see your report in our inbox. Thank you!