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Forum Discussion
Former Member
3 years agoNew computer, my secret key must be reentered every time I log in. Why?
I now have windows 11. I can log into 1password, but each time must reenter the secret key. Plus no 1password icon shows up on my desktop anymore. I did notice that under "personal" that there is a n...
ag_mike_d
1Password Team
3 years agoHello again @W1122prob,
I'm definitely not marking it as a public computer.
Are you clearing your cache, cookies, etc. after closing your browser?
Clicking on the windows icon - no choice for 1password appears (icon or otherwise).
It sounds like 1Password 8 for Windows has yet to be installed. Installing the app will provide you the option to sign in to your existing account. A link to download 1Password 8 and the initial steps can be found here: Get the 1Password apps
Please let us know if you run into further troubles along the way!