Forum Discussion
Watchtower could be better
Hello Topo! 👋
I'm sorry that your new credit card isn't being suggested on a website. If you click on the 1Password icon in your browser's toolbar and then search for your credit card in the pop-up that appears, do you see it there?
Can you also tell me if 1Password suggests your new credit card on our test filling site (but don't actually fill your credit card information): https://autofill.me/form/credit-card-simple
It should look like this:
I look forward to hearing from you.
-Dave
Hi vidario,
Thanks for showing the misbehavior in a recording.
From your recording, the good news is that the connect status between 1Password for Safari and the 1Password desktop app is still working.
However, I can confirm that there's a known issue where the 1Password for Safari extension doesn't always reflect its unlocked state when integrated with the 1Password desktop app until you attempt to use the extension, which means it requires an extra click on the 1Password for Safari icon to reflect the corresponding lock status from the desktop app. I've added your details to our internal report to help our developers assess a possible improvement in a future update of 1Password.
I'm sorry about the inconvenience and confusion it caused.
Let me know if you have any other questions.
-Kevin
ref: dev/core/core#33319
Hello, vidario. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.
First, I recommend checking the steps in this support article: https://support.1password.com/connect-1password-browser-app/#make-sure-1password-and-your-browser-are-up-to-date. If you are still experiencing issues, can you check if the problem occurs in other browsers?
-Evon