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wonnage's avatar
wonnage
New Contributor
9 months ago

1password Chrome extension lying about saving generated passwords

The 1Password extension in Chrome offers to generate a password:

I accept this suggestion, and am prompted to update my existing login:

The extension says that the login is saved:

But when I check the "updated" entry, nothing has actually been updated and it still has the old password.

This sort of bug is absolutely unacceptable. I'm lucky the password shows up in the extension's password generator history, or I'd have been locked out of my account.

1Password Version: 1Password for Mac 8.10.52 (81052025)
Extension Version: 8.10.52.25
OS Version: 14.6.1 (23G93)
Browser: Chrome

3 Replies

  • oomathias's avatar
    oomathias
    New Contributor
    20 days ago

    Thanks for the reply.

    I was able to reproduce the same issue with a fresh installation of Firefox (and enabling Firefox sync).

    So I decided to re-enable all extensions one by one until the problem reappeared.

    I found that Firefox Translations by Mozilla (https://addons.mozilla.org/en-US/firefox/addon/firefox-translations/)  and 1Password used at the same time caused the issue. Both needs to be enabled, so there is some incompatibility between them. About 80% of the time, 1P extension just blocks every page and consume all CPU. Only killing the Firefox extension process a few times unstuck it. 

    My guess (I'm a dev) is that there are some race conditions which create an infinite loop within the getItem of 1P.

    Since I don't actually use Firefox Translations I just removed it, and I didn't face any blocking since then.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      19 days ago

      oomathias​ 

      Thank you for sharing what resolved the issue in your case. I use Firefox Translation myself and I can't reproduce the issue in Firefox on my devices.

      If you do see the issue return then let me know. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    20 days ago

    Hello oomathias​! 👋

    ​I'm sorry that you're seeing performance issues with 1Password in Zen Browser. There was a recent report of increased CPU usage with 1Password in Firefox but the version of 1Password that you're using includes the fix was released to address the issue. 

    Zen Browser isn't supported, can you try the same version of 1Password in Firefox itself to see if you see the same issue there? I look forward to hearing from you. 

    -Dave

    #38668

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I just moved over to a new iPhone 13 Pro and cannot sync my 1password with dropbox. My old iPhone (12 mini) had 1password7 downloaded and worked/sync'd just fine, but it will not sync through on the new device. The app consistently freezes or closes while I am trying to \"sync now\" or will say it is in process and then close out or not make any progress. I have restarted the phone and deleted/reinstalled the app upward of 15 times and still no luck.

\n\n

Note our dropbox 1password is kept on an agile keychain vs. .opvault but since it was syncing fine to the older iPhone, I don't understand why we can't set it up the same on the newer one. Please assist ASAP! It is critical we get the 1000+ passwords from our work license on this device.

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: iPhone 13
\nReferrer: forum-search:https://1password.community/search?Search=iphone%20sync%20agile%20keychain

","body@stringLength":"1004","rawBody":"

I just moved over to a new iPhone 13 Pro and cannot sync my 1password with dropbox. My old iPhone (12 mini) had 1password7 downloaded and worked/sync'd just fine, but it will not sync through on the new device. The app consistently freezes or closes while I am trying to \"sync now\" or will say it is in process and then close out or not make any progress. I have restarted the phone and deleted/reinstalled the app upward of 15 times and still no luck.

\n\n

Note our dropbox 1password is kept on an agile keychain vs. .opvault but since it was syncing fine to the older iPhone, I don't understand why we can't set it up the same on the newer one. Please assist ASAP! It is critical we get the 1000+ passwords from our work license on this device.

\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: Not Provided
\nOS Version: iPhone 13
\nReferrer: forum-search:iphone sync agile keychain

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New iPhone won't sync to dropbox agile keychain with 1password 7","moderationData":{"__ref":"ModerationData:moderation_data:20226"},"body":"

Hi @tomsachsstudio

\n\n

I'm sorry to hear about the trouble. Agile Keychain was deprecated a number of years ago. I wasn't aware, but am not entirely surprised that it isn't working with the latest 1Password for iOS. My apologies. For help resolving this, I'd encourage you to reach out to our migration specialists. They can be contacted via email at support+tradein@1password.com. It would be helpful if you could please include your license information when you write in.

\n\n

Thanks!

\n\n

Ben

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