Forum Discussion

tltprivat's avatar
tltprivat
New Contributor
2 years ago

New item button doesn't work

I can't create new items/logins in the android app. Nothing happens when I press the New Item button. I've tried restarting my phone, and I've tried uninstalling and reinstalling the app. Anyone have...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello tltprivat! 👋

I'm sorry that you're not able to create a new item using 1Password for Android. Are you still able to create a new item when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you can't then check to see if your account is frozen: If your 1Password account is frozen

If your account isn't frozen then are you unable to create items in vault (such as your Private vault) or does the issue only occur for a specific vault? I look forward to hearing from you.

-Dave

ref: dev/core/core#28727