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Anonymous's avatar
Anonymous
3 years ago

New item in through vault. Have to close EDGE and re-open before extension sees it

Anytime I add a new login through vault while in Edge I have to close the browser and re-open it before the extension will see it. I have even waited overnight to see if it was as sync issue but still had to close it.

1Password Version: Not Provided
Extension Version: 2.10.0
OS Version: Windows 11
Browser:_ Edge

browser extension

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    You're welcome @rludlam, I'm sorry for the disruption.

    Have a great weekend!

  • Anonymous's avatar
    Anonymous
    3 years ago

    Thank you Steph. It seems to be working now with these steps.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @rludlam,

    I'm sorry for the trouble, you are having. Items should sync almost immediately but in a scenario where this is not the case a simple lock/unlock of 1Password should force a sync.

    Can you try these steps to re sync your account and see if it improves things:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account (Please ensure you have access to your 1Password account via 1Password.com before signing out).
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)

    Let us know how you get on.

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Anytime I add a new login through vault while in Edge I have to close the browser and re-open it before the extension will see it. I have even waited overnight to see if it was as sync issue but still had to close it.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.10.0
\nOS Version: Windows 11
\nBrowser:_ Edge

","body@stringLength":"383","rawBody":"

Anytime I add a new login through vault while in Edge I have to close the browser and re-open it before the extension will see it. I have even waited overnight to see if it was as sync issue but still had to close it.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.10.0
\nOS Version: Windows 11
\nBrowser:_ Edge

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New item in through vault. Have to close EDGE and re-open before extension sees it","moderationData":{"__ref":"ModerationData:moderation_data:120166"},"body":"

You're welcome @rludlam, I'm sorry for the disruption.

\n\n

Have a great weekend!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-28T05:38:04.000-07:00","lastPublishTime":"2023-04-28T05:38:04.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:120163/message:120166","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:120165":{"__typename":"ModerationData","id":"moderation_data:120165","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:120165":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:120165","revisionNum":1,"uid":120165,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:120163"},"conversation":{"__ref":"Conversation:conversation:120163"},"subject":"Re: New item in through vault. Have to close EDGE and re-open before extension sees it","moderationData":{"__ref":"ModerationData:moderation_data:120165"},"body":"

Thank you Steph. It seems to be working now with these steps.

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Hey @rludlam,

\n\n

I'm sorry for the trouble, you are having. Items should sync almost immediately but in a scenario where this is not the case a simple lock/unlock of 1Password should force a sync.

\n\n

Can you try these steps to re sync your account and see if it improves things:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Under General, disable \"Integrate with 1Password app\".
    3. \n
  3. Under Accounts & Vaults, sign out of your account (Please ensure you have access to your 1Password account via 1Password.com before signing out).
    4. \n
  4. Sign back into your account.
    5. \n
  5. Go back to General, and re-enable \"Integrate with 1Password app\". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)
    6. \n
\n\n

Let us know how you get on.

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