I find myself quite frustrated with the 1password app of late...
Several things y'all have done have increased the toil within my workflows....
For example:
When I click on 'New item'
I'm...
Thank you for the feedback and I'm sorry that the new item creation process isn't optimal for you. Based on customer feedback, weāve simplified the item creation process by displaying fewer categories when you select ā+ New itemā in the app. This allows users to more quickly create the six most commonly used types of items.
I do understand that this new design won't match everyone's workflow and I can certainly pass along your feedback to our product and design teams. Can you tell me which item categories you use most often?
One suggestion: have you tried creating items by typing into the search field rather than clicking on "Show more"? That can help speed up the creation process since we've made improvements to search so that 1Password is smarter about suggesting the right item category.
Hi Dave! Sorry for not responding previously, I never received the notification that there was a response to this....
I am having a **VERY HARD TIME** finding a merit to this decision.
I could see streamlining the shown options down... however:
Why _ARBITRARY_NUMBER_HERE?
There is ample room to display more of them.
There is no ability to enlarge the constrained items to fill the available space
The number of items displayed is fixed regardless of devicetype/available real estate.
WHY?
The item list is STATIC
WHY? As opposed to say 'frequency of use', 'volume of entries', 'active profile' ....
WHO IS YOUR TARGET CUSTOMER?
By asserting "these six types" are the MOST COMMON types customers use, I feel placed in the 'we dont care about you' pile.
Now, if you were to set them, but allow them to be customizable? GREAT that'd be fine! HOWEVER..... inexorably setting them; and then asserting a hard (NOT YOUR WORDS; but a caricature for dramatic effect:) > THESE ARE THE 6 types of objects OUR CUSTOMERS use most
is... really, REALLY offputting. (I'm intentionally being a LITTLE melodramatic here, not to be antagonistic, but to illustrate the disconnected frustration I feel every time I instantiate a new credential ... as I am reminded that I am NOT a customer demographic y'all care about. )
Is that really what y'all want to convey here?
I don't really care about a search bar in this context. it's NOT an improvement to my 'create a new credential' workflow. (but I don't want to downplay the improvement that the improved search represents overall ... it IS better... just not in this context) To speak to your question, I use: - servers - software licenses - api keys - logins - secure notes - passwords more than anything else ... So yes. I only use 6 primarily ... BUT NOT YOUR 6 So.... I feel sad, and frustrated, EVERY...SINGLE...TIME... I create a new credential that's NOT in that list.
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Item 'quicklinks' customization","id":"message:92509","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:92509","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:15885"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:92509"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:92509"},"body@stripHtml({\"truncateLength\":200})":" I find myself quite frustrated with the 1password app of late... \nSeveral things y'all have done have increased the toil within my workflows.... \nFor example: \nWhen I click on 'New item' \nI'm...","body@stringLength":"2289","rawBody":"
I find myself quite frustrated with the 1password app of late... \nSeveral things y'all have done have increased the toil within my workflows.... \nFor example: \nWhen I click on 'New item' \nI'm given a constrained list of options, I cannot alter....
\n\n
Why?
\n\n
Shouldn't it be possible for the user to SELECT FOR THEMSELVES which actions to display prominently upon clicking the 'new item' button?
\n\n
In my case, only two of the half dozen actions y'all have chosen are relevant to my daily activities with 1password.
\n\n
I RARELY add credit cards. \nI VERY INFREQUENTLY use 'secure note' or 'document' objects. \nI HARDLY EVER use 'identities'
\n\n
It is increasingly irksome to me that EVERY SINGLE TIME I click 'New item' I am forced to move through a workflow that slows me down and alienates me as a user....
\n\n
(Without allowing the user to customize or alter them, The selection of THESE SPECIFIC 6 ELEMENTS, indicates that the \"optimal 1p customer\" SHOULD use those 6 the most frequently)
\n\n
There's MORE THAN ENOUGH SPACE to show several more.... \nHowever, for some .... really hard to find the logic in.... reason, y'all constrained the elevated items to 6.. and then hide all the rest beneath a horizontal bar with \n\"Migrate data into 1Password\" call to action...
\n\n
\n\n
This isn't helpful... it actively causes frustration for me EVERY SINGLE TIME I create an item now.
\n\n
Admittedly.... perhaps this is an excessively strong reaction... :)
\n\n
but nevertheless, if I don't reach out, I'm not giving y'all the opportunity to address the problem.:)
\n","kudosSumWeight":0,"postTime":"2025-01-10T18:30:15.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS05MjUwOS0yNTczaUYzM0U2MzVGOThCNjU0NUU?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:92509_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":64},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:92509":{"__typename":"Conversation","id":"conversation:92509","solved":false,"topic":{"__ref":"ForumTopicMessage:message:92509"},"lastPostingActivityTime":"2025-07-22T06:23:15.448-07:00","lastPostTime":"2025-07-22T06:23:15.448-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:92509":{"__typename":"ModerationData","id":"moderation_data:92509","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS05MjUwOS0yNTczaUYzM0U2MzVGOThCNjU0NUU?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS05MjUwOS0yNTczaUYzM0U2MzVGOThCNjU0NUU?revision=1","title":"why is the entire bottom half of that window reserved for that call to action_!.jpeg","associationType":"BODY","width":1183,"height":1640,"altText":null},"Revision:revision:92509_1":{"__typename":"Revision","id":"revision:92509_1","lastEditTime":"2025-01-10T18:30:15.000-08:00"},"ForumReplyMessage:message:159042":{"__typename":"ForumReplyMessage","id":"message:159042","conversation":{"__ref":"Conversation:conversation:92509"},"author":{"__ref":"User:user:15885"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:92509/message:159042","revisionNum":2,"uid":159042,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: New Item 'quicklinks' customization","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:159042"},"parent":{"__ref":"ForumReplyMessage:message:92510"},"body":"
Hi Dave! Sorry for not responding previously, I never received the notification that there was a response to this....
I am having a **VERY HARD TIME** finding a merit to this decision.
I could see streamlining the shown options down... however:
Why _ARBITRARY_NUMBER_HERE?
There is ample room to display more of them.
There is no ability to enlarge the constrained items to fill the available space
The number of items displayed is fixed regardless of devicetype/available real estate.
WHY?
The item list is STATIC
WHY? As opposed to say 'frequency of use', 'volume of entries', 'active profile' ....
WHO IS YOUR TARGET CUSTOMER?
By asserting \"these six types\" are the MOST COMMON types customers use, I feel placed in the 'we dont care about you' pile.
Now, if you were to set them, but allow them to be customizable? GREAT that'd be fine! HOWEVER..... inexorably setting them; and then asserting a hard (NOT YOUR WORDS; but a caricature for dramatic effect:) > THESE ARE THE 6 types of objects OUR CUSTOMERS use most
is... really, REALLY offputting. (I'm intentionally being a LITTLE melodramatic here, not to be antagonistic, but to illustrate the disconnected frustration I feel every time I instantiate a new credential ... as I am reminded that I am NOT a customer demographic y'all care about. )
Is that really what y'all want to convey here?
I don't really care about a search bar in this context. it's NOT an improvement to my 'create a new credential' workflow. (but I don't want to downplay the improvement that the improved search represents overall ... it IS better... just not in this context) To speak to your question, I use: - servers - software licenses - api keys - logins - secure notes - passwords more than anything else ... So yes. I only use 6 primarily ... BUT NOT YOUR 6 So.... I feel sad, and frustrated, EVERY...SINGLE...TIME... I create a new credential that's NOT in that list.
Why is this not a mutable thing?
","body@stringLength":"2512","rawBody":"
Hi Dave! Sorry for not responding previously, I never received the notification that there was a response to this....
I am having a **VERY HARD TIME** finding a merit to this decision.
I could see streamlining the shown options down... however:
Why _ARBITRARY_NUMBER_HERE?
There is ample room to display more of them.
There is no ability to enlarge the constrained items to fill the available space
The number of items displayed is fixed regardless of devicetype/available real estate.
WHY?
The item list is STATIC
WHY? As opposed to say 'frequency of use', 'volume of entries', 'active profile' ....
WHO IS YOUR TARGET CUSTOMER?
By asserting \"these six types\" are the MOST COMMON types customers use, I feel placed in the 'we dont care about you' pile.
Now, if you were to set them, but allow them to be customizable? GREAT that'd be fine! HOWEVER..... inexorably setting them; and then asserting a hard (NOT YOUR WORDS; but a caricature for dramatic effect:) > THESE ARE THE 6 types of objects OUR CUSTOMERS use most
is... really, REALLY offputting. (I'm intentionally being a LITTLE melodramatic here, not to be antagonistic, but to illustrate the disconnected frustration I feel every time I instantiate a new credential ... as I am reminded that I am NOT a customer demographic y'all care about. )
Is that really what y'all want to convey here?
I don't really care about a search bar in this context. it's NOT an improvement to my 'create a new credential' workflow. (but I don't want to downplay the improvement that the improved search represents overall ... it IS better... just not in this context) To speak to your question, I use: - servers - software licenses - api keys - logins - secure notes - passwords more than anything else ... So yes. I only use 6 primarily ... BUT NOT YOUR 6 So.... I feel sad, and frustrated, EVERY...SINGLE...TIME... I create a new credential that's NOT in that list.
Why is this not a mutable thing?
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Thank you for the feedback and I'm sorry that the new item creation process isn't optimal for you. Based on customer feedback, weāve simplified the item creation process by displaying fewer categories when you select ā+ New itemā in the app. This allows users to more quickly create the six most commonly used types of items.
\n\n
I do understand that this new design won't match everyone's workflow and I can certainly pass along your feedback to our product and design teams. Can you tell me which item categories you use most often?
\n\n
One suggestion: have you tried creating items by typing into the search field rather than clicking on \"Show more\"? That can help speed up the creation process since we've made improvements to search so that 1Password is smarter about suggesting the right item category.
\n\n
-Dave
","body@stringLength":"1056","rawBody":"
Hello ! š
\n\n
Thank you for the feedback and I'm sorry that the new item creation process isn't optimal for you. Based on customer feedback, weāve simplified the item creation process by displaying fewer categories when you select ā+ New itemā in the app. This allows users to more quickly create the six most commonly used types of items.
\n\n
I do understand that this new design won't match everyone's workflow and I can certainly pass along your feedback to our product and design teams. Can you tell me which item categories you use most often?
\n\n
One suggestion: have you tried creating items by typing into the search field rather than clicking on \"Show more\"? That can help speed up the creation process since we've made improvements to search so that 1Password is smarter about suggesting the right item category.
\n\n
-Dave
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I want you to know weāve read all of this carefully, and we really do appreciate how clearly youāve explained the impact this has on your daily workflow with 1Password.
\n
Youāre right that the New Item list is currently static. It was designed around the most common item types across the customer base, but I completely get how that doesnāt line up with how you use 1Password day to day. When something you do often feels like itās working against you, that builds up fast, and when thereās no way to adjust or personalize it, that frustration makes total sense.
\n
The feedback around space, layout, flexibility, and how the current experience comes across is all valid. This thread has been passed along to our product and design teams, with your full context included.
\n
I know the search bar isnāt solving the core issue here. Dave mentioned it as a possible time-saver, but I understand why it doesnāt help in the specific context youāre describing.
\n
Thanks again for taking the time to lay all of this out. Itās helpful, and itās heard.
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Hi Blake!
Thatās really allI can ask for.
I am a strong advocate for 1P.
Iāve used it since at least 2007?
My intent is to highlight an immense oversight in this design choice and the impact it causes for a non-zero cohort of 1Pās customerbase with enough gravity to hopefully compelā¦ what I perceive to be a relatively easy UI changeā¦ (but wth do i know?) ā¦by highlighting the actual negative impact it is havingā¦ so admittedly Iām turning the volume up a tad on it to help illustrate the frustrationā¦ but it really does chap my ass every timeā¦
if there werenāt empty space thereā¦ or I didnāt use this flow at least a few times a weekā¦ It likely wouldnāt be nearly as irritating an oversightā¦
but there is, and I do, and so here we are.
I do not wish to be abrasive or insulting. I have a lot of love for yall. AND, I see no valid reason for this not to be configurable, beyond someone elseās opinion that it doesnāt matter enough to devote dev time to it; and Iām trying to illustrate that YES, IT DOES. and to do so clearly and with enough emphasis that the experienced frustration and psychological impact this choice has is conveyed.
I know thereās always more work to do than there are time and hands to complete it; and thatās a large portion of the struggle silently endured within successful software shops.
Iām thankful 1password has been with me almost the entire time Iāve used macos. I donāt wish that to end. I do want this ui quirk to change, and so Iām trying to be a vocal advocate for introducing flexibility to accommodate the diversity of need that exists within 1Pās customerbase.
I believe you understand that, and are hearing the respect, appreciation and sincere want for 1P to CONTINUE to kick ass at being a TRUSTED keeper of sensitive information for countless organizations and individuals.
If i come across at all as PERSONALLY hostile or dickish, I sincerely apologizeā¦ I do NOT wish to make anyoneās lives worse or hurt anyoneās feelingsā¦ weāre living in a caustic and callous enough world RN. I donāt need or want to make that worse for anyone.
I just want this to change :) and am trying to get the job done by illustrating the juice is worth the squeezeā¦ :)
I sincerely hope youāre having a wonderful day. yāall deserve it!
-ā¤ļøšŗw
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Thank you for the feedback on how 1Password can be improved for your needs and for sticking with us for so many years! š
Moderator
