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Forum Discussion
New Item 'quicklinks' customization
I find myself quite frustrated with the 1password app of late...
Several things y'all have done have increased the toil within my workflows....
For example:
When I click on 'New item'
I'm...
Hi Dave!
Sorry for not responding previously, I never received the notification that there was a response to this....
I am having a **VERY HARD TIME** finding a merit to this decision.
I could see streamlining the shown options down... however:
- Why _ARBITRARY_NUMBER_HERE?
- There is ample room to display more of them.
- There is no ability to enlarge the constrained items to fill the available space
- The number of items displayed is fixed regardless of devicetype/available real estate.
- WHY?
- The item list is STATIC
- WHY?
As opposed to say 'frequency of use', 'volume of entries', 'active profile' ....
- WHY?
- WHO IS YOUR TARGET CUSTOMER?
- By asserting "these six types" are the MOST COMMON types customers use, I feel placed in the 'we dont care about you' pile.
Now, if you were to set them, but allow them to be customizable?
GREAT that'd be fine!
HOWEVER.....
inexorably setting them; and then asserting a hard
(NOT YOUR WORDS; but a caricature for dramatic effect:)
> THESE ARE THE 6 types of objects OUR CUSTOMERS use most
is... really, REALLY offputting.
(I'm intentionally being a LITTLE melodramatic here, not to be antagonistic, but to illustrate the disconnected frustration I feel every time I instantiate a new credential ... as I am reminded that I am NOT a customer demographic y'all care about. )
Is that really what y'all want to convey here?
I don't really care about a search bar in this context. it's NOT an improvement to my 'create a new credential' workflow. (but I don't want to downplay the improvement that the improved search represents overall ... it IS better... just not in this context)
To speak to your question, I use:
- servers
- software licenses
- api keys
- logins
- secure notes
- passwords
more than anything else ... So yes. I only use 6 primarily ... BUT NOT YOUR 6
So.... I feel sad, and frustrated, EVERY...SINGLE...TIME...
I create a new credential that's NOT in that list.
Why is this not a mutable thing?
1P_Blake
Community Manager
Community ManagerHey wolfspyre 👋
I want you to know we’ve read all of this carefully, and we really do appreciate how clearly you’ve explained the impact this has on your daily workflow with 1Password.
You’re right that the New Item list is currently static. It was designed around the most common item types across the customer base, but I completely get how that doesn’t line up with how you use 1Password day to day. When something you do often feels like it’s working against you, that builds up fast, and when there’s no way to adjust or personalize it, that frustration makes total sense.
The feedback around space, layout, flexibility, and how the current experience comes across is all valid. This thread has been passed along to our product and design teams, with your full context included.
I know the search bar isn’t solving the core issue here. Dave mentioned it as a possible time-saver, but I understand why it doesn’t help in the specific context you’re describing.
Thanks again for taking the time to lay all of this out. It’s helpful, and it’s heard.
Hi Blake!
That’s really allI can ask for.
I am a strong advocate for 1P.
I’ve used it since at least 2007?
My intent is to highlight an immense oversight in this design choice and the impact it causes for a non-zero cohort of 1P’s customerbase with enough gravity to hopefully compel… what I perceive to be a relatively easy UI change…
(but wth do i know?)
…by highlighting the actual negative impact it is having… so admittedly I’m turning the volume up a tad on it to help illustrate the frustration… but it really does chap my ass every time…if there weren’t empty space there…
or I didn’t use this flow at least a few times a week…
It likely wouldn’t be nearly as irritating an oversight…but there is, and I do, and so here we are.
I do not wish to be abrasive or insulting. I have a lot of love for yall.
AND, I see no valid reason for this not to be configurable, beyond someone else’s opinion that it doesn’t matter enough to devote dev time to it; and I’m trying to illustrate that YES, IT DOES. and to do so clearly and with enough emphasis that the experienced frustration and psychological impact this choice has is conveyed.I know there’s always more work to do than there are time and hands to complete it; and that’s a large portion of the struggle silently endured within successful software shops.
I’m thankful 1password has been with me almost the entire time I’ve used macos.
I don’t wish that to end.
I do want this ui quirk to change, and so I’m trying to be a vocal advocate for introducing flexibility to accommodate the diversity of need that exists within 1P’s customerbase.I believe you understand that, and are hearing the respect, appreciation and sincere want for 1P to CONTINUE to kick ass at being a TRUSTED keeper of sensitive information for countless organizations and individuals.
If i come across at all as PERSONALLY hostile or dickish, I sincerely apologize… I do NOT wish to make anyone’s lives worse or hurt anyone’s feelings… we’re living in a caustic and callous enough world RN. I don’t need or want to make that worse for anyone.
I just want this to change :) and am trying to get the job done by illustrating the juice is worth the squeeze… :)
I sincerely hope you’re having a wonderful day. y’all deserve it!
-❤️🐺w
- 1P_Dave
Moderator
Thank you for the feedback on how 1Password can be improved for your needs and for sticking with us for so many years! 💙
-Dave
