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Former Member's avatar
Former Member
4 years ago

new MacBook air. 1password7 is frozen & restart computer is also frozen

Had 1password7 on, but it froze - wouldn't allow reset or all the ways to turn off stuck programs. Tried to do it by restarting the computer, but the computer won't restart if there is a program still running. HELP!

1Password Version: 7.2
Extension Version: Not Provided
OS Version: mac 12.0.1
Referrer: forum-search:https://1password.community/search?Search=new%20MacBook%20air.%201password7%20is%20frozen%20%26%20restart%20computer%20is%20also%20frozen

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @jpbirding I'm happy that you were able to find the cause of the issue. :)

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks for your help - I've discovered that this is an Apple problem, not a 1Password 7 problem!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Hello @jpbirding! 👋

    I'm sorry to hear that 1Password 7 is frozen on your Mac. Are you able to right-click on the 1Password icon in the menubar (top right corner of your Mac) and then click Quit 1Password Completely? This should allow you to close 1Password and restart your Mac.

    If that doesn't work then try using Activity Monitor to close 1Password 7:

    1. In the Finder, click Go menu > Utilities.
    2. Open Activity Monitor and click the CPU tab.
    3. Search for "1Password"
    4. Select all matching processes with ⌘–A or Edit menu > Select All.
    5. Click the 🛑 force quit button in the toolbar and Force Quit.
    6. When all processes disappear, reopen 1Password normally.

    Let me know if that helps. :)