new MacBook, migrated data from Time Machine backup. Does not accept valid password, it works on iPhone and iPad. Tried to 'sign onto new account' with recovery data. Will not accept that either.. stuck!
1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=new%20computer%20password%20not%20accepted
1Password TeamHi there @josephgerardi
I can see you've emailed us about this issue as well, so I'll close this thread to avoid any duplicate answers, and because it might relate to your account, which we shouldn't discuss in public. One of the team will be in touch with you by email soon. :)
— Grey
new MacBook, migrated data from Time Machine backup. Does not accept valid password, it works on iPhone and iPad. Tried to 'sign onto new account' with recovery data. Will not accept that either.. stuck!
\n\n1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ safari
\nReferrer: forum-search:https://1password.community/search?Search=new%20computer%20password%20not%20accepted
new MacBook, migrated data from Time Machine backup. Does not accept valid password, it works on iPhone and iPad. Tried to 'sign onto new account' with recovery data. Will not accept that either.. stuck!
\n\n1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ safari
\nReferrer: forum-search:new computer password not accepted
Hi there @josephgerardi
\n\nI can see you've emailed us about this issue as well, so I'll close this thread to avoid any duplicate answers, and because it might relate to your account, which we shouldn't discuss in public. One of the team will be in touch with you by email soon. :)
\n\n— Grey
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-30T02:21:06.000-07:00","lastPublishTime":"2022-09-30T02:21:06.000-07:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:70507/message:70508","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1747948083035","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","external-1":"Using 1Password at Home","Common-advocacy-link":"Champions","Common-community-blog-link":"Community blog","testing4personal-products-1":"Our Apps","developers":"Developers","developer-forums":"Developer Forums","testing4business":"Individuals & Families","testing4personal-products-2":"Support Forums","testing123":"1Password (TEST)","device-trust-link":"Device Trust","passage-link":"Passage","beta-1":"Beta Program","advocacy":"Champions","business-and-teams":"Using 1Password","external-9":"1Password for Open Source","external-8":"Downloads","news-link":"Industry News","external-7":"Status Page","Common-get-help-link":"Get help","external-6":"Release Notes","announcements-news":"Announcements & News","external-5":"1Password blog","memberships-and-families":"Developer","external-4":"Random But Memorable","events":"Events","external-3":"Documentation","external-2":"Developers","discuss-link":"Discussions","Common-resources-link":"Guides and toolkits","testing4personal-products":"Individual & Families","lounge-link":"Lounge","testing4business-1":"Betas & Pre-releases","external":"Using 1Password at Work","testing4resources-1":"Blog","Common-hackathons-link":"Hackathons","customer-stories":"Customer Spotlights","product-feedback-link":"Product Feedback","advocacy-1":"Become a Champion","ideas-test":"Product Ideas","events-link":"Events","developer-newsletter":"Developer Newsletter","external-link":"Help and documentation","support":"Support","1password-link":"Password Manager","product-feedback":"Product Feedback","contribute":"Contribute","employeeforum":"Employee","guides-link":"Guides and toolkits","Common-events-link":"Events","Common-random-but-memorable-link":"Podcast","products":"Our Apps","general":"General","Common-developer-blog-link":"Developer blog","Common-newsletters-link":"Newsletters","test-structure":"Developer Hub","connect":"Discussions","beta":"Product","Common-blog-home-link":"Blogs","developers-link":"Engage","testing4products":"Forums","testing4resources":"Get Started","learn":"Learn","user-groups":"Groups","external-link-1":"Dev Tools","user-groups-1":"Programs","external-link-2":"Integrations","user-groups-2":"Ask Me Anything","Common-discuss-link":"Discussions","Common-connect-link":"Connect","connect-1":"Resources","whats-new-link":"What's new","Common-learn-link":"Learn","Common-developers-link":"Developers"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1747948083035","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1747948083035","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1747948083035","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1747948083035","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1747948083035","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1747948083035","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1747948083035","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1747948083035","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1747948083035","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1747948083035","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1747948083035","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1747948083035","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1747948083035","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1747948083035","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1747948083035","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1747948083035","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1747948083035","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1747948083035","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1747948083035","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1747948083035","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1747948083035","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1747948083035","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1747948083035","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1747948083035":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1747948083035","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"1password","messageSubject":"new-macbook-password-not-accepted","messageId":"70507"},"buildId":"-gVUpXaWnPcjlrLJZ92B7","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"onepassword","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}
