Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

New password change. Edge Extension not updating

Updated the password in 1Password Mac app. Checked online, update is there. Old password is still there in MS Edge Browser extension. I also have a shared Vault with my wife. When she updates ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @johnathanz,

I'm sorry for the trouble you are having with 1Password in your browser syncing with changes you have made in the app. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!