Forum Discussion

jasimon9's avatar
jasimon9
Super Contributor
25 days ago
Solved

New passwords saved in 1Password extension does not show up in app

I just created a new password for Wikipedia, which uses auth.wikimedia.org. It shows up fine in the 1Password extension and can be used from there. Normally I expect to see the new password also rec...
  • 1P_Dave's avatar
    23 days ago

    Hello jasimon9​! 👋

    I'm sorry that you didn't see the item appear in the 1Password app after saving it in the browser. Usually you can resolve this by manually locking and then unlocking the 1Password desktop app. 

    If you see the same issue again in the future, I'd like to ask you to create and share a 1Password diagnostics report from your device

    Send a diagnostics report

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/new-passwords-saved-in-1password-extension-does-not-show-up-in-app/161088
    • Your forum username: jasimon9


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave