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Former Member's avatar
Former Member
5 years ago

New phone and old phone used thumb print. Can’t log into 1Password on new phone

I just purchased an iphone13 and have 1Password on old iphone6 with thumb print to unlock. New phone can’t use facial recognition to unlock and can’t remember master password….help 1Password ...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @ddmeyer004:

I'm sorry to hear that you're running into trouble with unlocking 1Password to get everything transferred to your new phone.

At 1Password, we value your privacy and security. Because of that, your password and Secret Key are tools to decrypt your information and are only stored on your device. They are never transmitted to us: About your Secret Key

Do you have any devices that are still signed in at the moment? Let me know.

Jack