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Forum Discussion
No face recognition icon on iPhone11Pro when signing into 1P
iOS 14.7.1 both iPhone11Pro and iPadPro11 (first gen): Why does the iPad offer face recognition when signing into 1Password account, but not on my iPhone11Pro? On my iPhone I must manually type in my 1P password. Both devices have face recognition, don't they? They use the same iOS.
1Password Version: latest
Extension Version: Not Provided
OS Version: 14.7.1
29 Replies
I've got the same problem as of today - FaceID was available to unlock 1Password ... forever, and today, FaceID isn't available. I've tried to disable and re-enable the settings within the security menu. FaceID is still able to unlock the iPhone. IOS15 beta. Let me know what the next steps are. Thanks!
Thank you for the screenshot! I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
ref: SQU-31892-227
Also, why does facial recognition work in 1P on the iPad11Pro, but not on my iPhone11Pro, Both are iOS14.7.1
I don't understand if I have LOCK on exit OFF, why I get locked out if I leave 1P app on iPhone11Pro. I want there to be a long delay before LOCK.
https://www.flickr.com/photos/83082658@N00/51358711766/ this is from my iPhone11Pro settings
My 1Password acct locks as soon as I leave the 1Password window.
Can you send us a screenshot of your 1Password Security settings, under 1Password > Settings > Security from your iPhone?
One other question: I never have any issues on my ipadpro11. I always have issues w the iPhone11Pro. They are both ios14.7.1. Why can’t 1Password use face recognition on the iPhone like the iPad pro?
This inability to either keep 1Password open for several minutes, or, shorten the password required from 10+ characters will force me to simplify my 10 characters password such as ssssshhhhh3
My 1Password acct locks as soon as I leave the 1Password window. So I have to re enter the 1Password password again if i need 1Password again. Is there a way to not lock but give me 15 minutes to enter the correct app password? Why does it have to lock unlike my macOS 1P
