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Former Member's avatar
Former Member
3 years ago

"No items to show" when I click on 1Password icon to fill login info

When I try to fill login info, some websites return "No items to show" when I click on 1Password icon to fill login info. How do I fix this? Everything is updated. 1Password Version: Not Provi...
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1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
3 years ago

Hi @mjpasieka, thanks for reaching out!

Can you confirm that the URL in your browser's address bar for the login page you're trying to fill on matches the URL saved in the "website" field for the corresponding item's details in 1Password? Additionally, can you check that the vault storing the item you're trying to fill is checked on under Accounts & Vaults in the 1Password extension settings? Here's how to locate this section:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar, then select "Settings".
  3. On the left sidebar, select Accounts & Vaults.

"No items to show" will appear if there's not an existing item that's been saved for the site, or if the item you have stored for the site isn't being recognized.

I look forward to hearing from you!

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How do I fix this? Everything is updated. \n\n \n\n 1Password Version: Not Provi...","body@stringLength":"522","rawBody":"

When I try to fill login info, some websites return \"No items to show\" when I click on 1Password icon to fill login info. How do I fix this? Everything is updated.

\n\n
\n\n

1Password Version: Not Provided
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\nOS Version: Not Provided
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\nReferrer: forum-search:\"No items to show\" when I click on 1Password icon to fill login info

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When I try to fill login info, some websites return \"No items to show\" when I click on 1Password icon to fill login info. How do I fix this? Everything is updated.

\n\n
\n\n

1Password Version: Not Provided
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Hi @mjpasieka, thanks for reaching out!

\n\n

Can you confirm that the URL in your browser's address bar for the login page you're trying to fill on matches the URL saved in the \"website\" field for the corresponding item's details in 1Password? Additionally, can you check that the vault storing the item you're trying to fill is checked on under Accounts & Vaults in the 1Password extension settings? Here's how to locate this section:

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Right-click the 1Password icon in the browser's toolbar, then select \"Settings\".
    3. \n
  3. On the left sidebar, select Accounts & Vaults.
    4. \n
\n\n

\"No items to show\" will appear if there's not an existing item that's been saved for the site, or if the item you have stored for the site isn't being recognized.

\n\n

I look forward to hearing from you!

","body@stringLength":"888","rawBody":"

Hi @mjpasieka, thanks for reaching out!

\n\n

Can you confirm that the URL in your browser's address bar for the login page you're trying to fill on matches the URL saved in the \"website\" field for the corresponding item's details in 1Password? Additionally, can you check that the vault storing the item you're trying to fill is checked on under Accounts & Vaults in the 1Password extension settings? Here's how to locate this section:

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Right-click the 1Password icon in the browser's toolbar, then select \"Settings\".
    3. \n
  3. On the left sidebar, select Accounts & Vaults.
    4. \n
\n\n

\"No items to show\" will appear if there's not an existing item that's been saved for the site, or if the item you have stored for the site isn't being recognized.

\n\n

I look forward to hearing from you!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-04T14:00:56.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:23615_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918350640":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918350640","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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