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Forum Discussion
ronen
3 years agoSuper Contributor
No option to generate new Password
Can't generate new password. please see print screen.
1Password Version: 1Password for Mac 8.9.8
Extension Version: 2.4.1
OS Version: 13.0.1 (22A400)
Browser:_ safari
- andrew_l_1P
1Password Team
Hi ronen! We've got your diagnostic report for another issue so we'll investigate this as well. To avoid any confusion, we can continue the conversation via email. Thanks for your patience. 🙂
ref: BVU-87824-361
- ronenSuper Contributor
also I have duplicated items - see another there'd here ...
maybe regards ... - ronenSuper Contributor
first one my bank is Not ok
second. this website - ok. - ronenSuper Contributor
delete
- steph_giles
1Password Team
Thanks for the prompt reply ronen!
Can you provide me with an example so I can do some testing and best advise?
- ronenSuper Contributor
Hey steph.giles
Thanks.
I some website it's ok - some NOT .. - steph_giles
1Password Team
Hey ronen,
I'm sorry for the trouble you are having accessing the password generator. Can you try the steps below and let me know if it improves things:
- Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
- Quit your browser by right clicking its icon in the Dock and selecting "Quit".
- Open and unlock 1Password.
- Open your browser and test if it is working properly.
Let me know how you get on and if you are still having trouble so we can try a different approach.