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No passkeys available
EVERY time I log into 1Password on my Android phone, using biometrics, I get this prompt with the additional information: There aren't any passkeys for 1Password on this device along with an OK b...
I have determined that the No Passkey reference is true, but misleading. What the prompt intended to convey is that my device had no second factor for my 1Password profile. I resolved the matter by signing into my profile with a Mac, which uses a security card (that is unusable with my device) for second factor, and configured an Authenticator app as an additional second factor (which my device is able to use). Now, when I sign into 1Password with my device, the 2FA prompt provides Authenticator as an additional option, and I am good to go.
Thank you for pitching in to help!
1P_Timothy
Community Manager
Community ManagerHi salv0, thanks for your question. I'm sorry to hear there's been an issue signing in on your Android phone.
It sounds like you might have set a passkey or security key as 2FA for 1Password. Are you currently using 2FA for your 1Password account, and if so, can you authenticate other 1Password apps with your 2FA method? I'd also like to ask if you can sign into your account on the 1Password website, 1password.com, on any of your devices? Thanks again!
I have determined that the No Passkey reference is true, but misleading. What the prompt intended to convey is that my device had no second factor for my 1Password profile. I resolved the matter by signing into my profile with a Mac, which uses a security card (that is unusable with my device) for second factor, and configured an Authenticator app as an additional second factor (which my device is able to use). Now, when I sign into 1Password with my device, the 2FA prompt provides Authenticator as an additional option, and I am good to go.
Thank you for pitching in to help!
- 1P_Timothy
Hi salv0, thanks for the update! It's great to hear you were able to get things sorted. If we can help with anything else, just let me know!
