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Former Member's avatar
Former Member
3 years ago

No question, just disappointed

Been a long time 1Password user and recently made the move from version 6 to 8 (8.9.8). Was not a fan of the subscription model but decided to give it a try. Happy with the user experience with my i...
macos
Former Member's avatar
Former Member
3 years ago
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Hey @rwha, I'm very sorry about the issues you've experienced with 1Password 8. I would be happy to help look into things further.

Here are some questions:

  • What steps do you take to use the 1Password app on your computer?
  • At which step do you expect the app to get focus?
  • During that step, what happens instead?
  • Does the app become totally unresponsive?
  • Does this happen after your computer has been idle?

I look forward to getting the details above.

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1Password Version: 8.9.8
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Been a long time 1Password user and recently made the move from version 6 to 8 (8.9.8). Was not a fan of the subscription model but decided to give it a try. Happy with the user experience with my iPhone but it is pretty poor on a Mac. I am using a new MacBook Air with an M2 and frequently have to kill the app and reopen. The flakiness of the app is inconsistent and very odd. The app will be open but won't get focus and I am unable to interact with it. Killing and reopening makes it work again but that's disappointing never had problem like this on prior versions. I'm not using a browser extensions just a simple cut and paste from the app.

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: macOS Monterey 12.6.1
\nBrowser:_ Not Provided

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Hey @rwha, I'm very sorry about the issues you've experienced with 1Password 8. I would be happy to help look into things further.

\n\n

Here are some questions:

\n\n\n\n

I look forward to getting the details above.

","body@stringLength":"530","rawBody":"

Hey @rwha, I'm very sorry about the issues you've experienced with 1Password 8. I would be happy to help look into things further.

\n\n

Here are some questions:

\n\n\n\n

I look forward to getting the details above.

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