No response from Support in 3 days

Thanks for your responses Grey. Part of my issue is that I received a reply from a person the first day, Sunday, and then heard nothing for a couple of days past that.

I understand how you are managing your queue. However, I would think that if an agent starts working with a customer, that further help and replies don’t get pushed to the back of the queue. Further responses should come in a timely manner. At the very least, the customer’s expectations should be set as to when to expect a reply.

By Thursday, I finally received a reply at both email addresses I used, but by that time, I had become very frustrated and decided to push ahead, disregarding the error message I received on Sunday.

Also, when I made additional support requests, I never received an automated response to acknowledge my request or even to tell me that sending additional requests moved me to the back of the line. Learning about this practice in a forum, after the fact, is not very helpful.

I’ve used 1Password for over 10 years and this is the first time I’ve ever used support. I would suggest being more transparent and communicative with your customers. It will make this process much less frustrating for everyone.

Kind Regards,
Scott