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Forum Discussion
Former Member
2 years agoAuto Locking after a few seconds
1Password automatically locks after a few seconds, even if the auto lock is set to 1 hour.
1Password Version: 1Password for Mac 8.10.23 (81023003)
Extension Version: Not Provided
OS Version: macOS 14.2.1 (23C71)
Browser: Not Provided
- fuchsrOccasional Contributor
Huh, with this option enabled, exiting out of the QUick Access dialog in fact keeps the extension unlocked. Of course now I have another icon up there that I'd rather now have... I guess I can now delete 1PW from the dock...
- 1P_Dave
Moderator
I don't have any updates to share at the moment, the issue is still open with our development team. I've added your report to the internal work item so that our developers are aware that you're affected as well. I'm sorry for the impact to your workflow.
-Dave
- aaronpaceNew Contributor
I know it's clear this isn't an issue for the masses, but this is still incredibly frustrating to see no movement here. Not using "High Performance" mode means we're using Screen Sharing of pre 2007, it's not ideal and isn't a permanent fix. It'd be great to get this on some sort of roadmap for investigation and fix, I've been dealing with this for months now and it's super annoying to finally get too frustrated to search out for support, find this thread and see nothing but acknowledgement. I should also chime in, this bug only happens on version 8, which makes me regret updating this headless machine to the Electron app :(
- 1P_Dave
Moderator
Thank you for those details, I'm sorry that the workaround doesn't work for you. I've passed this along to our development team in the internal work item open for the issue so that they're aware.
-Dave
ref: dev/core/core#26064
- fuchsrOccasional Contributor
Same here. This is really annoying because it seems like a random occurrence. Preferences are set to Auto-lock never. Sometimes it stays unlocked for hours, then it seems every time I do Cmd-Shift-\ in Chrome, it locks up, or it locks up after a few seconds/minutes. But I have not been able to come up with a totally reproducible set of steps.
- 1P_Tommy
Moderator
@jonathancohlmeyer fuchsr
Are you accessing 1Password on a remote device using screen sharing? Your descriptions doesn't completely fit the issue I have in mind, but I thought I should check.
Can you also try the following?
During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
- Quit your browser.
- Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
- Open your browser.
- Former Member
This is using the app, not the browser extension. Yes, I am using a remote Mac with screen sharing.
- fuchsrOccasional Contributor
No, no access via screen share.
But your second suggestion made me find a way to reproduce it. I quit 1PW and Chrome. Restart Chrome. 1PW icon in chrome shows locked. I click on the icon, unlock with fingerprint. Now I press Cmd-Shift-\ and the Quick Access dialog pops up. Icon shows unlocked and suggestions are offered. I quit the dialog by pressing Esc or clicking elsewhere, now the 1PW extension immediately locks again. Totally reproducible.
However, if I launch the 1PW app first , it works as one would expect.
- 1P_Tommy
Moderator
@jonathancohlmeyer
Your issue appears to be the known issue I had in mind. I don't have a resolution but it appears that we're auto locking and the high-performance mode plays some role in it. You might try with that option disabled in screen sharing.
ref: dev/core/core#26064
- 1P_Tommy
Moderator
Do you have the following enabled? If not, please do so.
1Password > Preferences (Settings) > General - Keep 1Password in the menu bar