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Forum Discussion
No Safari extension visible
After installing 1P for Safari I open it and it says to open Safari Preferences and turn on 1P for Safari, but there is no 1P extension visible. If I click "More extensions" and the App Store opens, it says the extension is already installed and I can open it. Thus I start all over again.
1Password Version: 8.7.3
Extension Version: 2.3.6
OS Version: MacOS 12.4
Browser:_ Safari 15.5
10 Replies
- 1P_Tommy
Moderator
@mfloreen
Please make sure to update all Apple things. Several important updates have been released.
 Apple Support - Keep your Mac up to date, Update your iPhone, iPad, or iPod touch, Update your Apple Watch
ref: VPT-25553-861
I came with the same issue, and this solved it for me too! Thanks for working on it.
A piece of info that may be helpful in troubleshooting: before the extension disappeared altogether, I had an issue with Safari "stealing the focus" when another app was on my screen. It probably happened about 3-5 times/hour, but turning off the 1Password extension would always stop it from happening. I reported it to 1P support, but they kept asking me to do a recording of it happening, which wasn't realistic. We'll see if the issue persists now that the extension is back.
macOS 12.5, Safari 15.6, 1Password 8.8.0.
Jack_P_1P1Password Team
Hi @Duhkha:
If you quit Safari, then open 1Password and choose Help > Troubleshooting > Fix Missing Safari Extension, does it show up in Safari again? Let me know!
We're still investigating the root cause of this, but the troubleshooting option should fix it up when it does occur.
Jack
- 1P_Dave
@RvLier
I'm happy to hear that 1Password for Safari is working again on your Mac! 😊
- 1P_Tommy
On behalf of Jack, you're welcome. Have a great weekend,
Thanks Jack, that did the trick. Problem solved.
