Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
newcustomer1
4 years agoOccasional Contributor
None of the browser extensions working - follow up
Hello!
Been using 1Password for probably 10 years now (non-subscription version). I upgraded to the family subscription for the first time today and already deeply regret making this jump.
Long...
newcustomer1
4 years agoOccasional Contributor
I just got an email from Paul @ 1Password and they've FIXED THE ISSUE!!! Yay!
Thanks for your continued patience with this issue. 🙂
The team here has made some progress on the login troubles we're seeing. It looks like the culprit is billing-related, where the account is unintentionally stuck in a specific status and is causing sign-in issues for the browser extension. I'm sorry again for any inconvenience caused by this.
To try and remedy the extension sign-in troubles, we are able to make some changes on our end which will allow you to log back into your account at 1Password.com, and add your credit card to your 1Password account once again. I've made those changes already, so could you try the following steps to re-add your credit card to your account?
Log into your account at this link -> https://start.1password.com/signin?l=en
Click 'Billing' from the right sidebar.
Click 'Add Credit Card'.
Add your credit card details, and click 'Add Payment Method'.
Once the credit card has been added successfully, try logging back into your 1Password account in the browser extension.
I did the above steps and now everything works.
@DigitalToaster , feel free to close this thread.
Thanks and good luck everyone!