Forum Discussion

Former Member's avatar
Former Member
4 years ago

Not recognizing password field

I'm a developer for an online banking application. It's a single page application. During step-up authentication inside the app, the browser extension isn't recognizing a password field. We do use...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @chadhikes:

Great question! To figure out why exactly 1Password isn't detecting this page properly, the best step would be to collect some page details from this page. Right click the 1Password icon in your browser, then choose Help > Collect Page Structure. Attach the downloaded file to an email addressed to support+x@1password.com, and include a link to this thread, and your username: chadhikes. You'll receive an email from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that support ID here and we'll be able to connect the dots and find your email to us. Thanks for reaching out!

Jack