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Former Member's avatar
Former Member
3 years ago

Not saving generated passwords, not copying into clipboard, stuck at Syncing, non-functional extensi

Hi Team,

Initially the extension (win10 chrome, win10 firefox, iOS safari) was not saving generated passwords nor copying them to the clipboard nor saving the updated passwords. I reinstalled win10 chrome 1password extension. Now, it's stuck at "Syncing" but never gives me a login screen.

In the manage extensions page, I get this error message:
/*! For license information please see background.js.LICENSE.txt */
(()=>{var webpack_modules=[,function(e,t){var n,r,i;"undefined"!=typeof globalThis?globalThis:"undefined"!=typeof self&&self,r=,n=function(e){"use strict";if("object"!=typeof globalThis||"object"!=typeof chrome||!chrome||!chrome.runtime||!chrome.runtime.id)throw new Error("This script should only be loaded in a browser extension.");if(void 0===globalThis.browser||Object.getPrototypeOf(globalThis.browser)!==Object.prototype){const t="The message port closed before a response was received.",n="Returning a Promise is the preferred way to send a reply from an onMessage/onMessageExternal listener, as the sendResponse will be removed from the specs (See https://developer.mozilla.org/docs/Mozilla/Add-ons/WebExtensions/API/runtime/onMessage)%22,r=e=%3E%7Bconst r={alarms:{clear:{minArgs:0,maxArgs:1},clearAll:{minArgs:0,maxArgs:0},get:{minArgs:0,maxArgs:1},getAll:{minArgs:0,maxArgs:0}},bookmarks:{create:{minArgs:1,maxArgs:1},get:{minArgs:1,maxArgs:1},getChildren:{minArgs:1,maxArgs:1},getRecent:{minArgs:1,maxArgs:1},getSubTree:{minArgs:1,maxArgs:1},getTree:{minArgs:0,maxArgs:0},move:{minArgs:2,maxArgs:2},remove:


1Password Version: can't login
Extension Version: can't login
OS Version: Windows, iOS
Browser:_ Chrome, Safari, Firefox

4 Replies

  • Thanks for the update @cancansecure, I'm glad things are back on track!

  • Hey @cancansecure,

    I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member

    oh, I've restarted the browser, rebooted multiple times.