Forum Discussion

Former Member's avatar
Former Member
4 years ago

Not working in Safari

Just installed 1Password and having tons of issues with it. I have finally got both my accounts to show up in Safari but clicking on the 1password icon in a password field or username field does not work, nothing happens.

Using quick access to fill in a website does not work, the website opens but it does not fill in the information. The only way to get it to fill in the form is to use the 1password icon in Safari's toolbar.

You see 1Password is also about productivity but I feel like I just spend all my time now trying to fix issues with 1Password. I still can't use both accounts on the Safari extension for iOS. I gave up working with support on this about a year ago because I just don't have time to spend on things like this.


1Password Version: 8
Extension Version: Not Provided
OS Version: 12.3.1

29 Replies

  • Former Member's avatar
    Former Member

    There is another thread about the same thing, sorry I don't have the link, but these issues are also present in Firefox.

    Also, the menu icon is also not working like it did. Yes, I have given it permission to communicate in system preferences.
    Steven

  • Former Member's avatar
    Former Member

    I have the same issue: the 1Password pop-up not showing up in form fields, also on the site Jack shared. I have Show autofill menu on field focus enabled. Latest Safari on latest macOs on MBP M1 Pro.

  • Former Member's avatar
    Former Member

    I have bad news, the browser icon in the login space is not working in both Safari and Firefox. I've tried rebooting the browsers and my Mac. I continue to get the same message and when I click on the browsers icon it requires I unlock the app, which is already unlocked on my desktop (I reported this yesterday but can't find my post.


  • kevan_Dalby's avatar
    kevan_Dalby
    New Contributor

    Hi. Thanks for that. It is or seems to be all sites. I have tried going to sites that used to open from 1pw but don’t now and also tried new sites that require password and user name inputs but I am not getting anything from 1pw8

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey kevan_Dalby:

    Thanks for following up. The Masked Email option is only enabled if you've enabled our Masked Email integration with Fastmail. If you're seeing your email address suggested in-line however, then 1Password for Safari should definitely be able to offer to fill and save your Login items. Is there a specific site you're running into trouble with, or is it all sites where you're not being offered your Login items to fill? Additionally, as the Support Community is a public forum, I've removed some of your personal information from that post.

    Jack

  • kevan_Dalby's avatar
    kevan_Dalby
    New Contributor

    Hi, I follow the link but it does not display the same ( other than my email address ) ie I am not getting the create masked email.... option. When I enter the password I get a nonsense message:
    ( Password deleted for obvious reasons! )

    Array
    (
    [email] => [ -- Removed by 1Password staff -- ]
    [password] => *****************************
    [password_confirmation] => *******************************
    )

  • kevan_Dalby's avatar
    kevan_Dalby
    New Contributor

    Jumping in, this does not seem to work for me as well regarding autofill. Also how do I create a login for a website as this new user interface is not at all intuitive as the previous?????