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Former Member's avatar
Former Member
4 years ago

Notes disappeared on iPad

When logging in today, I believe 1Password updated to 7.9.5. My notes disappeared on my iPad. The notes are still present on my iPhone app. Not sure what to do. I have several important notes tha...
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Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

Thanks so much for confirming @bd001ca. Since the notes are available on my.1Password.com, let's reset the app on your iPad to see if that helps resolve the issue. To reset the 1Password for iOS app:

  1. Check and see if your data on my.1Password.com is correct and complete. If it's not, do not proceed and let me know.
  2. Delete the 1Password app. If you see “Deleting 1Password will also delete all of its data”, tap Delete.
  3. Download 1Password on the App Store.

Let me know if you have any questions. 😊