Forum Discussion

marshall_stacks's avatar
marshall_stacks
Occasional Contributor
4 years ago

Notification area icon stays "locked" when app is unlocked

This happens occasionally, but I'm not sure exactly how to recreate it just yet: The 1Password desktop app's icon in the Windows taskbar's notification area sometimes stays showing the "Locked" state...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey marshall_stacks:

Thanks for asking about this. This is something we're investigating, and I'd like to ask you to create a diagnostics report from your Windows PC to we can take a closer look at what is going on:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!