Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
marshall_stacks
4 years agoOccasional Contributor
Notification area icon stays "locked" when app is unlocked
This happens occasionally, but I'm not sure exactly how to recreate it just yet: The 1Password desktop app's icon in the Windows taskbar's notification area sometimes stays showing the "Locked" state...
Jack_P_1P
1Password Team
4 years agoHey marshall_stacks:
Thanks for asking about this. This is something we're investigating, and I'd like to ask you to create a diagnostics report from your Windows PC to we can take a closer look at what is going on:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/126500/notification-area-icon-stays-locked-when-app-is-unlocked#latest
- Your forum username:
marshall_stacks
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!