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lodaka's avatar
lodaka
Frequent Contributor
2 years ago

Office 365 Passkey

Notwithstanding MS tends to give me a headache every time I try to do something, I was trying to register a Passkey from 1Password with my Office 365 account.

I do the normal thing that I do on every other website, which is to choose a Security Key and 1Password pops up asking me if I want to save a Passkey. I go ahead and do so. However, just after where I name the Security Key (i.e. Passkey from 1Password), it gives me an error saying "Something went wrong" and would not register. Anyone have any clue to how to make this work?

Thanks.

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3 Replies

  • mpinoc's avatar
    mpinoc
    New Contributor
    2 months ago

    Just came across this post via a search.  Sorry for the late reply.

    Up until now, Microsoft was blocking "syncable" passkeys on their end, only allowing "Device Bound" passkeys, or passkeys setup through their proprietary "Microsoft Authenticator" App.  A passkey within 1Password is considered "syncable" since it is not bound to a single device, but instead to a "cloud account" that can be synced across multiple devices.

    But as of 11/2025, Microsoft finally opened up "Syncable" passkeys to a "preview".  You can now successfully create and save a passkey within 1Password.  But first an Administrator for your work tenant must join the preview (they do so within Entra ID's "Authentication Methods" specifically within the "Passkey (FIDO2)" authentication settings).

    Once your work joins the preview, then Microsoft will finally successfully save the passkey without that generic "something went wrong" error message.  And, now you would just select "Passkey" as the MFA option, no longer have to "pretend" it is a "USB Security Key" anymore, as some other previous forum posts mentioned to do as a workaround.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello, lodaka. Thank you for reaching out.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/149068
    • Your forum username: lodaka
    • A diagnostics report from the 1Password extension:
    • First, please recreate the issue you are experiencing.
    • Generate a diagnostic report from the 1Password extension using the steps here -> https://support.1password.com/diagnostics/.
    • Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon