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Forum Discussion
sf49ers65
16 days agoNew Contributor
Offline error (is 1Password down?) [RESOLVED]
I'm getting an offline error whenever I access the Android app on either of my phones.
This is the error I'm getting
"Offline. Changes won't appear on your other devices until 1Password reconnects"
Is anyone else getting this error?
1Password Version: 8.10.58-31 beta
_Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- 1P_Dave
Moderator
Hello everyone,
I'm sorry that you are having issues with 1Password. 1Password is currently experiencing a partial outage affecting authentication and syncing. That outage is the likely cause of the issues you are having.
Please visit our status page to stay updated on our progress as we work diligently to solve this issue.
Status page: https://status.1password.com/
Thank you for your patience and understanding as we work to resolve this issue.
-Dave
- holgrOccasional Contributor
I'm seeing it on macOS using 1Password for Mac 8.10.58 (81058041). I wonder if it's the update, I only noticed the offline notification after it installed this version a few minutes ago.
Edit: Same on iOS using 8.10.58. So maybe not the update.
Edit 2: Also selecting a vault on the website just throws me back to the login page. Something is really borked here.
- 1P_Dave
Moderator
Hello folks,
We are sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again.
Additional information is available on our status page.
Since the issue is resolved, I'll close this thread. If you are still having trouble using 1Password then please send an email to
support@1Password.com
and the team can help further.-Dave
- crua9Occasional Contributor
I'm getting the same thing on my phone and windows computer. I've been trying to find a way to contact support directly, but I can't find anything. And their chat bot isn't loading.
EDIT:
It looks like a widespread issue. People on here talked about it https://www.reddit.com/r/1Password/comments/1i8e6yu/outage_on_123_for_business_customer/
It looks like 1Password knows about it and is working on it based on https://status.1password.com/
- RaySmithNew Contributor
Same problem on IPad, Android, Windows using hard wired connection and wifi with at least 2 ISPs.
- Fatboy71New Contributor
I'm on iOS and I'm getting this too.
It only seems to be affecting the app on my phone, as the 1Password app on my Mac is working fine and so is 1Password.com
This is what I'm seeing on the iOS app:
- renewableparrotNew Contributor
Noticing the same error. Occurring across devices, networks, and accounts.
Example lines from log files
log
[1P:app/op-app/src/app/backend/synchro.rs:397] auth failure for <account-id>: GetAuth(403)
[1P:C:\builds\dev\core\core\app\op-app\src\app.rs:1472] could not query pre-registration features: FetchError(<unknown reason>, code: HttpStatus(403), Session ID: None)
[1P:C:\builds\dev\core\core\op-b5-client\src\b5_client\features.rs:136] FetchError(<unknown reason>, code: HttpStatus(403), Session ID: None)
Affected versions/platforms:
- 1Password for Linux 8.10.56 (81056001)
- 1Password for Windows 8.10.60 (81060004) - frecon36New Contributor
I'm getting the same error message on the Windows app. It won't let me create new logins ("1Password encountered a problem")
1Password for Windows 8.10.60 (81060004)
- Fatboy71New Contributor
Just to update. The 1Password app on my Mac is now showing the offline message as well.
- RocketTomNew Contributor
Looks like a fix was just issued (5:07 p.m. EST), it worked for me at 5:10 p.m. EST. (I was experiencing the same error.)