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Forum Discussion
Rene123
3 years agoOccasional Contributor
Offline Items in 1Password for iOS
Hi,
Just updated to fix the Password field manual type issue. However now I get a message that some changes could not be synced. When I hit "View Offline Items", it shows one item, but I can't get ...
1P_Dave
Moderator
3 years agoHello Rene123 and @Lamkafamily! 👋
If you're seeing a message that there are offline items in 1Password for iOS then it means that there might be items, or changes to certain items, that haven't been saved to your account. Our support team can help you with this. I'd like to ask you both to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/141102/after-latest-update-says-some-changes-could-not-be-synced#latest
- Your forum username:
username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave