I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to rectify this?
1Password Version: 1Password for Mac 8.10.8 (81008045) Extension Version: 2.12.0 (Safari) OS Version: 13.4.1 Browser: Safari
Thank you for posting the Support ID. I see that Tommy has already sent you an email, please continue the conversation there. To prevent duplication of effort I'm closing this thread.
1P_Dave and 1P_Tommy Following up on my earlier report of the same behavior that @neilmitch is experiencing... Would you also like me to send a diagnostics report?
After updating to Mac 8.10.8 (81008045), I'm seeing five items in a new Offline Items section in the 1Password sidebar. I can't say for certain, but I may have previously deleted at some, if not all, of these items. In other words, are these items that had been deleted but not completely purged from the database, and are now making a re-appearance? Whatever the case, like @neilmitch, I'm not able to find a way to delete them. I tried restarting my Mac, but that didn't make the offline items go away or make them deleteable. (Is there a way to rebuild the 1Password database in version 8?)
I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
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I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to rectify this?
\n\n\n\n
1Password Version: 1Password for Mac 8.10.8 (81008045) \nExtension Version: 2.12.0 (Safari) \nOS Version: 13.4.1 \nBrowser: Safari
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I have an Offline Item which I can't move or delete it. Clearly isn't syncing this item. I have a cross through the cloud icon at the top if the app too. Everything else working ok. Any ideas how to rectify this?
\n\n\n\n
1Password Version: 1Password for Mac 8.10.8 (81008045) \nExtension Version: 2.12.0 (Safari) \nOS Version: 13.4.1 \nBrowser: Safari
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Thank you for posting the Support ID. I see that Tommy has already sent you an email, please continue the conversation there. To prevent duplication of effort I'm closing this thread.
\n\n
-Dave
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I sent the diagnostics report to support@1password.com and received the following support ID from 1Password Billing Support:
\n\n
LLB-57978-333
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Please, if you don't mind. support@1password.com and include your username here in the community.
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1P_Dave and 1P_Tommy Following up on my earlier report of the same behavior that @neilmitch is experiencing... Would you also like me to send a diagnostics report?
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@neilmitch
\n\n
I was able to locate your report. We will get back to you as soon as possible.
\n\n
ref: XYG-89925-578
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Support ID [#XYG-89925-578]
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OK...Diagnostics sent. Waiting for Support ID #.
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After updating to Mac 8.10.8 (81008045), I'm seeing five items in a new Offline Items section in the 1Password sidebar. I can't say for certain, but I may have previously deleted at some, if not all, of these items. In other words, are these items that had been deleted but not completely purged from the database, and are now making a re-appearance? Whatever the case, like @neilmitch, I'm not able to find a way to delete them. I tried restarting my Mac, but that didn't make the offline items go away or make them deleteable. (Is there a way to rebuild the 1Password database in version 8?)
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Hello @neilmitch! 👋
\n\n
I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue. So that we can help you resolve this, I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
Note: Please don't modify any files or remove your account from the app until our team has had a chance to review your diagnostics report.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
\n\n
-Dave
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