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Forum Discussion
Offline message in all iOS devices today
Previously there was no trouble in syncing my family iOS devices. Is the sync service down? I have asked for support via email, but haven't even got a confirmation of the enquiry. Nothing on the sire...
1P_Dave
Moderator
Moderator@stewartlogie, @radarfives, @mrcheese, and @wouldntyouliketoknow
I'm sorry that you're seeing an offline message when using 1Password for iOS. It's very likely that 1Password has had trouble connecting to your account for some time, you're only aware of the issue now because we've added the offline indicator in the last update.
To troubleshoot further, I'd like to ask all of you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/138180/offline-message-in-all-ios-devices-today
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
