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Forum Discussion
Offline message in all iOS devices today
Previously there was no trouble in syncing my family iOS devices. Is the sync service down? I have asked for support via email, but haven't even got a confirmation of the enquiry. Nothing on the sire...
1P_Dave
Moderator
Moderator@Harv0x
The offline message itself just indicates that the 1Password app on your device isn't able to connect to your account on 1Password.com. This can occur for a variety of reasons. I definitely suggest sending in a diagnostics report so that we can troubleshoot why the connection isn't working on your device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/682783/#Comment_682783
- Your forum username:
Harv0x - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
