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2 years ago

Offline message in the Chrome extension

This discussion was created from comments split from: My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails..
browser extension
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When I attempt to reconnect (by clicking on the red cloud icon), it fails..","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:78008":{"__typename":"Conversation","id":"conversation:78008","solved":false,"topic":{"__ref":"ForumTopicMessage:message:78008"},"lastPostingActivityTime":"2024-01-10T07:01:55.000-08:00","lastPostTime":"2024-01-10T07:01:55.000-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:78008":{"__typename":"ModerationData","id":"moderation_data:78008","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:78008_1":{"__typename":"Revision","id":"revision:78008_1","lastEditTime":"2024-01-09T10:58:19.000-08:00"},"ForumReplyMessage:message:78010":{"__typename":"ForumReplyMessage","id":"message:78010","conversation":{"__ref":"Conversation:conversation:78008"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:78008/message:78010","revisionNum":1,"uid":78010,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Offline message in the Chrome extension","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:78010"},"parent":{"__ref":"ForumTopicMessage:message:78008"},"body":"

@BB9193

\n\n

I'm sorry that you and your users are running into the same issue. If you're already made sure that 1Password's ports and domains have been whitelisted in your VPN, network, and any security appliances that you use and you're still seeing the issue then please use the instructions in my previous comment to send in a diagnostics report from an affected user so that we can investigate further.

\n\n

-Dave

","body@stringLength":"646","rawBody":"

@BB9193

\n\n

I'm sorry that you and your users are running into the same issue. If you're already made sure that 1Password's ports and domains have been whitelisted in your VPN, network, and any security appliances that you use and you're still seeing the issue then please use the instructions in my previous comment to send in a diagnostics report from an affected user so that we can investigate further.

\n\n

-Dave

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