Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Offline message in the Chrome extension

This discussion was created from comments split from: My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails..
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@BB9193

I apologize for the confusion, you posted in a thread dedicated to the 1Password for Mac app. I've split your comments into the forum for 1Password in the browser so that we can discuss the browser extension separately.

Can you try the following steps with the affected users:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let me know if that doesn't improve things. 🙂

-Dave