Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
System
2 years agoSuper Contributor
Offline message in the Chrome extension
This discussion was created from comments split from: My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails..
1P_Dave
Moderator
2 years ago@BB9193
I'm sorry that the issue persists. So that we can investigate further, please generate a console log from a user who is currently seeing an offline message in their browser:
- The extension console log: https://support.1password.com/cs/extension-console-log/
Attach the log to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/143959/offline-message-in-the-chrome-extension
- Your forum username: BB9193
- Please do not post your console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave