Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

old password autofill

I changed my password on a site but when I try to log in to that site again my old password autofill. I then have to copy the password from 1password to sign into that site again. 1Password Ve...
windows
jermaine_f_1p's avatar
jermaine_f_1p
Icon for 1Password Team rank1Password Team
3 years ago

Hello @Sparetime,

Thanks for writing in.

You mentioned

I then have to copy the password from 1password to sign into that site again.

This indicates the password is changed correctly in 1Password. I'd like to ask a few questions to rule out other possible causes for this:

  • If you search for your old password inside your 1Password app, do you see more than 1Password item show up in the list of results?

  • Do you have password autofill enabled in your browser? If you do, can you try disabling the built-in password manager in your browser and see if the issue persists.

If it does:
* What device are you experiencing this issue on?
* What version of 1Password are you running?
* What version of the 1Password browser extension?
* What browser is this happening with?

Looking forward to hearing from you.

Jermaine