one password browser extention in chrome hangs before promping for my login

Hi Steven,

Thanks for contacting 1Password Support, my name is Josh and I will be happy to help you!

According to the logs you sent over, it looks like something is blocking 1Password in your browser from
The following is an email conversation I had with Josh Davila of 1Password support:

connecting to the 1Password app for Windows. To help troubleshoot this, please answer the following questions.

Are you using a VPN, adblocker, anti-virus, or on a managed work device?
Do you have the 1Password app opened and signed in?
While I wait for your reply, please follow the steps below to reset the 1Password extensions integration with the app:

Sign into the 1Password app
Open your browser
Right click on the 1Password Extension
Click settings
Under the 'General' tab, please turn off Integrate with 1Password app
Restart your browser and follow steps 2-5 to turn this setting back on
If this doesn't work, please follow our in depth guide on how to reset the connection between the 1Password app and extension: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

I look forward to your reply!

Josh Davila
Customer Experience @ 1Password Extensions
https://support.1password.com/

Hello Josh:
Thanks for contacting me. See answers to your questions below.

Are you using a VPN, adblocker, anti-virus, or on a managed work device?
No VPN or ad blockers. Anti-virus turned off. Not on a managed work device.
Do you have the 1Password app opened and signed in?
Yes, when I open and sign into the 1Password app, the 1Password browser extension always lets me sign in.

I tried steps 1-5 of your instructions . When I open and sign into the 1Password app, the 1Password browser extension always lets me sign in. .
When I exit the 1Password app , the 1Password browser extension intermittently freezes before It lets me login.

Do I have to be running and logged into the 1Password app before the 1Password browser extension will let me sign in ? Is that a requirement ?
Thanks. Steve

support ID:

[#RLM-45482-227]