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Former Member's avatar
Former Member
4 years ago

One-time password is out of sync - not working

One-time password in Android app and Windows version is out of sync (completely different for same website).

Android version displays something completely different and login fails, while Windows version is ok and login succeeds.

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: Windows 7.9.830
Browser:_ Not Provided

android

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello @bmesin, thanks for joining us on the forum. I'm sorry to hear your OTPs are out of sync.

    Issues like this are often the result of an incorrect system time. Is the time on your Android device and Windows PC correct? The website time.is can be helpful to check that. A small discrepancy can make a difference as the OTP changes every 30 seconds. Let us know!