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Former Member's avatar
Former Member
3 years ago

one-time password removed after editing item

I edited an item (to change the url) and after editing, the OTP field was gone - i think i clicked edit item from browser, then i had to edit in the desktop app as i had to enter my password.

this is very distressing as it was my financial institution ... fortunately, they were able to disable 2FA and I got access back

1Password Version: 8.9.10
Extension Version: 2.5.1
OS Version: mac
Browser:_ chrome
Referrer: forum-search:https://1password.community/search?Search=one-time%20password%20disappeared

macos

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @damien1

    Glad to hear you were able to regain access. In retrospect, it's hard to say exactly what happened here, but I'd be curious to see if the one-time password appears in a previous version of the item: View and restore previous versions of items.

    1Password keeps every version of an item, so if you need to, you can revert to a previous one. Give that a try and let me know what you find. :)

    — Grey

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I edited an item (to change the url) and after editing, the OTP field was gone - i think i clicked edit item from browser, then i had to edit in the desktop app as i had to enter my password.

\n\n

this is very distressing as it was my financial institution ... fortunately, they were able to disable 2FA and I got access back

\n\n
\n\n

1Password Version: 8.9.10
\nExtension Version: 2.5.1
\nOS Version: mac
\nBrowser:_ chrome
\nReferrer: forum-search:https://1password.community/search?Search=one-time%20password%20disappeared

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I edited an item (to change the url) and after editing, the OTP field was gone - i think i clicked edit item from browser, then i had to edit in the desktop app as i had to enter my password.

\n\n

this is very distressing as it was my financial institution ... fortunately, they were able to disable 2FA and I got access back

\n\n
\n\n

1Password Version: 8.9.10
\nExtension Version: 2.5.1
\nOS Version: mac
\nBrowser:_ chrome
\nReferrer: forum-search:one-time password disappeared

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one-time password removed after editing item","moderationData":{"__ref":"ModerationData:moderation_data:93239"},"body":"

Hi @damien1

\n\n

Glad to hear you were able to regain access. In retrospect, it's hard to say exactly what happened here, but I'd be curious to see if the one-time password appears in a previous version of the item: View and restore previous versions of items.

\n\n

1Password keeps every version of an item, so if you need to, you can revert to a previous one. Give that a try and let me know what you find. :)

\n\n

— Grey

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