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System
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2 years ago

OnePlus 9: Sign in screen appears then disappears

This discussion was created from comments split from: UpsideDownCake Android 14 Beta.
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1P_Dave's avatar
1P_Dave
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2 years ago

Hello MrDark! 👋

I'm sorry that 1Password isn't opening correctly on your OnePlus 9 device. Since the issue in a previous thread was resolved in an update a few months ago, it's likely that you're running into a different issue even if the symptoms are similar.

Just to clarify, can you confirm that these the reproduction steps:

  1. Tap on the 1Password for Android app from the home screen and unlock the app.
  2. Go to the Home or Items tab.
  3. Close 1Password.
  4. Tap on the 1Password for Android app from the home screen and unlock the app.
  5. The app closes.

Let me know if I misunderstood. If I have that right then can you tell me how you're unlocking 1Password? Are you using biometrics? Does the same issue occur if you type in your account password instead?

-Dave

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discussion was created from comments split from: UpsideDownCake Android 14 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OnePlus 9: Sign in screen appears then disappears","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:46288"},"parent":{"__ref":"ForumTopicMessage:message:46286"},"body":"

Hello MrDark! 👋

\n\n

I'm sorry that 1Password isn't opening correctly on your OnePlus 9 device. Since the issue in a previous thread was resolved in an update a few months ago, it's likely that you're running into a different issue even if the symptoms are similar.

\n\n

Just to clarify, can you confirm that these the reproduction steps:

\n\n
    \n
  1. Tap on the 1Password for Android app from the home screen and unlock the app.
    2. \n
  2. Go to the Home or Items tab.
    3. \n
  3. Close 1Password.
    4. \n
  4. Tap on the 1Password for Android app from the home screen and unlock the app.
    5. \n
  5. The app closes.
    6. \n
\n\n

Let me know if I misunderstood. If I have that right then can you tell me how you're unlocking 1Password? Are you using biometrics? Does the same issue occur if you type in your account password instead?

\n\n

-Dave

","body@stringLength":"1044","rawBody":"

Hello ! 👋

\n\n

I'm sorry that 1Password isn't opening correctly on your OnePlus 9 device. Since the issue in a previous thread was resolved in an update a few months ago, it's likely that you're running into a different issue even if the symptoms are similar.

\n\n

Just to clarify, can you confirm that these the reproduction steps:

\n\n
    \n
  1. Tap on the 1Password for Android app from the home screen and unlock the app.
    2. \n
  2. Go to the Home or Items tab.
    3. \n
  3. Close 1Password.
    4. \n
  4. Tap on the 1Password for Android app from the home screen and unlock the app.
    5. \n
  5. The app closes.
    6. \n
\n\n

Let me know if I misunderstood. If I have that right then can you tell me how you're unlocking 1Password? Are you using biometrics? Does the same issue occur if you type in your account password instead?

\n\n

-Dave

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