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baikunz's avatar
baikunz
New Contributor
3 months ago

Ongoing Autofill Issues on Android

Hi, I've been a long-time user of 1Password, and up until recently, the experience has been excellent. However, for the past few months, the Android experience has significantly deteriorated. Autof...
android
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
3 months ago

Hi baikunz,

I'm really sorry for the poor autofill experience you've had. Could you share your device, Android version, 1Password version, and browser+version you're using? Based on that information, I'll see what suggestions I can offer to help get things working again.

  • baikunz's avatar
    baikunz
    New Contributor
    3 months ago

    Hi Simon, 

    I'm using a Google pixel 4a running Android 13. 1Password version 8.11.0 and Google Chrome 138.0.7204.63 as a browser. 

    It used to work perfectly fine a few months ago with my main keyboard (SwiftKey). 

    FYI I tried pretty much every advices that was given here, from rebooting, to reenabling, to chrome flags and so on. 

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi baikunz​,

      I really appreciate that you've looked into this and tried so many things to solve the problem! 

      I spoke to the Android team here and there are a couple of possibilities that are most probable:

      First, Chrome recently introduced a new setting related to autofill that requires user intervention. You can check this by opening the 1Password app on your phone, selecting Settings from under your user icon, then selecting Autofill. We've updated 1Password to show an alert like you see below if things aren't configured correctly.

      If you don't see any alert on that screen, you're most likely running into a couple of Chromium bugs related to autofill that we're waiting for our friends at Google to fix. I know that's a frustrating answer (a lot of us at 1Password use Chrome on Android, too!), but trust us that we're urging those bugs to be prioritized. 

      It is possible that something else could be going on, so if you want to do a deeper investigation, please don't hesitate to email us at support@1password.com and we can take a look!

       

      • baikunz's avatar
        baikunz
        New Contributor
        3 months ago

        Thanks for the quick reply, unfortunately the alert does not show up on my phone, which means everything must be configured correctly.