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Forum Discussion
Ongoing Autofill Issues on Android
Hi, I've been a long-time user of 1Password, and up until recently, the experience has been excellent. However, for the past few months, the Android experience has significantly deteriorated. Autof...
1P_Dave
Moderator
Moderatoralpine_shredder, baikunz, snoringelephant, and rez0n8
I'm sorry that you're running into issues with autofill in Chrome on your Android devices. Our team is currently tracking a couple of issues where autofill won't work correctly in Chrome on Android in certain situations and a fix is being tested in the beta version of 1Password for Android. If you're willing, I'd like to see if those fixes help in your situation as well:
- Make sure that autofill is setup correctly for your device: Set up Autofill
- Open Chrome.
- Click the three dots ( ⋮ ) on the top right, then tap Settings > Autofill.
- Tap Autofill on Chrome or Autofill on Brave, then choose Autofill using another service and tap Restart Chrome or Restart Brave if prompted.
Then, update to the beta version of 1Password for Android: Use 1Password beta releases
Do you still see the same filling issues in Chrome after updating to the beta version? I look forward to hearing from you.
-Dave
1P_Dave - First let me say that I completely agree with alpine_shredder . I am more than happy to help test for companies like yours who do such a great job at listening and responding to your users.
I have also installed the beta and I am finding it much, much better (just likealpine_shredder ). I tried 4-6 websites via Chrome and 2-3 native android apps.
Observations (on Galaxy Tab 10 FE - Android 15):
-On Chrome, the 1P “dropdown” often appeared toward the left instead of directly under the entry field
-The website icons for several (but not all) of the 1P entries did not appear to the left of the respective entry in the dropdown even though the icons appear in the 1P app
-On one site ( booksy.com ), the userid was cleared out after I selected the dropdown and the dropdown would not appear again. However, I restarted chrome and it worked fine.
-After using the autofill successfully filled in the user/password on one of the native android apps (Twitch), a popup window appeared at the bottom asking me if I wanted to save….but the entry already existed and it had been autofilled by 1P… so why was it asking me to save? I have seen this happen before and it looks like it would create a duplicate if i selected it. See attached screenshot.
Hi snoringelephant
I've been experiencing similar behaviour to you on my Samsung phone even after installing the beta version of the app. I've just made a change in my settings which has improved autofill markedly and I'm curious to know if you might have the same setting?- Go to Settings > Security and privacy > More Security settings > Passwords, passkeys, and autofill
- Under Additional services, deselect Samsung Pass
I have never used Samsung Pass before, so I'm not sure how this setting came to be activated (or re-activated), but disabling it appears to have completely fixed my autofill issues.
- 1P_Dave
I'm happy that the beta is working better. Regarding the issues that you mentioned, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/ongoing-autofill-issues-on-android/159059/replies/160009
- Your forum username: snoringelephant
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hi Dave,
I'm happy to help with the testing. I just followed these instructions and installed the beta version of 1Password. In the first few minutes of testing multiple different websites and log-ins, this seems MUCH better. So far the 1Password autofill is accurately displaying the first time I tap a username or password dialogue box in every website I've tested.
I'll continue testing for a longer period of time and report back, but so far this is very encouraging. I really appreciate your responsiveness and the 1Password team troubleshooting this issue. It's very satisfying when a company is so attentive and it makes me happy to support 1Password.
Thanks!
-Ray
- 1P_Dave
Thank you for trying the beta! You wrote:
While the beta version initially seemed to be performing much better, I'm having a lot of trouble with 1Password not appearing when I tap username or password fields again today. Even long pressing and hitting the "autofill" button doesn't seem to be working.
It sounds like you might be running into an issue that our team has also been seeing in certain situations. So that we can investigate further, I'd like to ask you to reproduce the issue and then create and share a 1Password diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/ongoing-autofill-issues-on-android/159059/replies/160001
- Your forum username: alpine_shredder
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I just made the submission. Support ID number: DXZ-99717-897.
Thanks for your ongoing help with this issue!
-Ray
1P_Dave
I may have spoken too early. While the beta version initially seemed to be performing much better, I'm having a lot of trouble with 1Password not appearing when I tap username or password fields again today. Even long pressing and hitting the "autofill" button doesn't seem to be working. Force quitting Chrome or restarting my phone seems to solve the issue, but just temporarily. I can't identify any specific change to account for the regression in performance today.
