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Forum Discussion
Ongoing Autofill Issues on Android
Hi, I've been a long-time user of 1Password, and up until recently, the experience has been excellent. However, for the past few months, the Android experience has significantly deteriorated. Autof...
1P_Dave
Moderator
Moderatoralpine_shredder, baikunz, snoringelephant, and rez0n8
I'm sorry that you're running into issues with autofill in Chrome on your Android devices. Our team is currently tracking a couple of issues where autofill won't work correctly in Chrome on Android in certain situations and a fix is being tested in the beta version of 1Password for Android. If you're willing, I'd like to see if those fixes help in your situation as well:
- Make sure that autofill is setup correctly for your device: Set up Autofill
- Open Chrome.
- Click the three dots ( ⋮ ) on the top right, then tap Settings > Autofill.
- Tap Autofill on Chrome or Autofill on Brave, then choose Autofill using another service and tap Restart Chrome or Restart Brave if prompted.
Then, update to the beta version of 1Password for Android: Use 1Password beta releases
Do you still see the same filling issues in Chrome after updating to the beta version? I look forward to hearing from you.
-Dave
Hi Dave,
I'm happy to help with the testing. I just followed these instructions and installed the beta version of 1Password. In the first few minutes of testing multiple different websites and log-ins, this seems MUCH better. So far the 1Password autofill is accurately displaying the first time I tap a username or password dialogue box in every website I've tested.
I'll continue testing for a longer period of time and report back, but so far this is very encouraging. I really appreciate your responsiveness and the 1Password team troubleshooting this issue. It's very satisfying when a company is so attentive and it makes me happy to support 1Password.
Thanks!
-Ray
- 1P_Dave
Thank you for trying the beta! You wrote:
While the beta version initially seemed to be performing much better, I'm having a lot of trouble with 1Password not appearing when I tap username or password fields again today. Even long pressing and hitting the "autofill" button doesn't seem to be working.
It sounds like you might be running into an issue that our team has also been seeing in certain situations. So that we can investigate further, I'd like to ask you to reproduce the issue and then create and share a 1Password diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/ongoing-autofill-issues-on-android/159059/replies/160001
- Your forum username: alpine_shredder
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1P_Dave
I may have spoken too early. While the beta version initially seemed to be performing much better, I'm having a lot of trouble with 1Password not appearing when I tap username or password fields again today. Even long pressing and hitting the "autofill" button doesn't seem to be working. Force quitting Chrome or restarting my phone seems to solve the issue, but just temporarily. I can't identify any specific change to account for the regression in performance today.
