Forum Discussion

baikunz's avatar
baikunz
New Contributor
3 months ago

Ongoing Autofill Issues on Android

Hi, I've been a long-time user of 1Password, and up until recently, the experience has been excellent. However, for the past few months, the Android experience has significantly deteriorated. Autof...
android
alpine_shredder's avatar
alpine_shredder
New Contributor
2 months ago

Hi Dave, 

I'm happy to help with the testing. I just followed these instructions and installed the beta version of 1Password. In the first few minutes of testing multiple different websites and log-ins, this seems MUCH better. So far the 1Password autofill is accurately displaying the first time I tap a username or password dialogue box in every website I've tested. 

I'll continue testing for a longer period of time and report back, but so far this is very encouraging. I really appreciate your responsiveness and the 1Password team troubleshooting this issue. It's very satisfying when a company is so attentive and it makes me happy to support 1Password. 

Thanks!

-Ray

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

alpine_shredder​ 

Thank you for trying the beta! You wrote:

 While the beta version initially seemed to be performing much better, I'm having a lot of trouble with 1Password not appearing when I tap username or password fields again today. Even long pressing and hitting the "autofill" button doesn't seem to be working.

It sounds like you might be running into an issue that our team has also been seeing in certain situations. So that we can investigate further, I'd like to ask you to reproduce the issue and then create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/ongoing-autofill-issues-on-android/159059/replies/160001
  • Your forum username: alpine_shredder


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • alpine_shredder's avatar
    alpine_shredder
    New Contributor
    2 months ago

    1P_Dave​ 

    I just made the submission. Support ID number: DXZ-99717-897. 

    Thanks for your ongoing help with this issue!

    -Ray

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Thank you for posting the Support ID! I see that my colleague has already sent you a reply via email, please continue the conversation there. 

      -Dave