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Phrede's avatar
Phrede
New Contributor
9 months ago

Oops, reload.... seen many times daily

It's getting very old.
Multiple Win10 machines.
Chrome, Edge, Firefox all current versions.
1Password browser extension version 2.23.3
app version 8.10.34-10BETA

Ideas? Suggestions?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

  • Phrede

    Thank you for posting the Support ID, one of my colleagues will take a look at the console log that you've sent in and get back to you as soon as possible.

    BTW, the instructions for saving the log file (Edge) are stale.

    I appreciate you flagging this, I'll make sure that our documentation team is aware.

    Since we have a communications channel open via email, I'm closing this thread.

    -Dave

    ref: TZX-46348-328

  • Hello Phrede! 👋

    I'm sorry that 1Password in the browser isn't working properly on multiple devices. Just to confirm, are you seeing a message that says "Oops, something went wrong while loading."? If you are then I suspect that you might be running into a known issue that our development team is currently investigating.

    So that I can confirm this, I'd like to ask you to send in a console log the next time that you see the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#28316

  • Phrede's avatar
    Phrede
    New Contributor

    Done. Sent 2:01PM EDT
    Support ticket ID is TZX-46348-328

    BTW, the instructions for saving the log file (Edge) are stale.

    Thanks for your help.