Forum Discussion

nytheadlock900's avatar
nytheadlock900
New Contributor
2 years ago

os-x: export errror: Unable to export 1PUX: "Check your internet connection and try again"

This is beyond frustrating. The last time I was able to do this was back in september. I'm not sure what changed but no matter what I constantly get his error: Unable to export 1PUX: "Check your ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello nytheadlock900! 👋

I'm sorry that you're unable to export a 1PUX file, thank you for sharing the troubleshooting that you've tried so far. So that I can investigate your case further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave