Forum Discussion

m_w's avatar
m_w
Frequent Contributor
2 years ago

OTP doesn't show validity timer in Safari plugin

I noticed that the Safari plugin doesn't show the validity timer when accessing the plugin for the first time since booting. Once I accessed an OTP, it will show the timer like here:

1Password Version: 8.10.24 (81024044)
Extension Version: 2.19.0
OS Version: macOS 14.3.1
Browser: Safari

browser extension

8 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey m_w, thanks so much for sending in the email and sharing the video.

    To update the thread, we've created an issue for our development team to look further into this issue where the one-time passcode timer in 1Password for Safari intermittently does not show.

    -Evon

    ref: dev/core/core#27984

  • m_w's avatar
    m_w
    Frequent Contributor
    2 years ago

    I have sent the email -> [#WIH-35196-623]

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thank you for getting back to us m_w, please send over the details as requested by Evon if you run into this behaviour again.

    In the meantime, have a wonderful weekend!

  • m_w's avatar
    m_w
    Frequent Contributor
    2 years ago

    Thanks 1P_Evon - thing is, since I opened the discussion here it hasn't happened again; before it was happening every day for a few weeks; let me monitor it for a few more days ...

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thanks so much for checking that m_w. When I tested this, I restarted my computer and opened Safari, after unlocking 1Password, the OTP timer on all of my Logins immediately appeared.

    Maybe the steps you took were a little different but I'd like to take a closer look at the issue you're experiencing, so I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/144420
    • Your forum username: m_w

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to assisting you further, m_w.

    -Evon

  • m_w's avatar
    m_w
    Frequent Contributor
    2 years ago

    noting pending - macOS, all apps and extensions are fully up-to-date

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey there m_w, thanks for reaching out. I'm sorry to hear about the trouble. I tried testing this on my end but haven't been able to re-create the same behaviour.

    Can you please check if there are any pending updates to 1Password for Safari in the Mac App Store?

    I look forward to hearing back from you.

    -Evon

  • m_w's avatar
    m_w
    Frequent Contributor
    2 years ago

    just tried to use OTP for the first time today and this is what I see in the Safari extension