Forum Discussion

Former Member's avatar
Former Member
4 years ago

OTP is showing different entries on iOS vs Windows app

for example, Windows app will show my one-time password as (871-111) but on iOS it will be different, and only the code that was created on the device I initially set up the one-time password on will...
ios
Former Member's avatar
Former Member
4 years ago

Hi @nonuser

Please check your time and date settings on the device that does not work for signing into the account. The best thing to do here is make sure "set automatically" is checked and let the network set the time and date. Please let me know if that doesn't help but that is the case I see most often in this scenario.

Ricky